kg9 Privacy Policy

Information We Collect

When you register and use kg9, we collect certain personal and technical information to provide you with a safe, fair, and personalised experience. The categories of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details for account verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial information: transaction records, deposit and withdrawal histories via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — strictly for payment processing and anti-fraud purposes.
• Technical information: IP address, browser type, device model, operating system, session duration, and log data generated when you use our platform.
• Gameplay data: game history, betting patterns, wagering activity, and preferences — used to improve your experience and ensure responsible gaming compliance.

We collect information directly from you when you register, make a deposit, withdraw funds, contact support, or engage with promotional activities on kg9. Some technical data is gathered automatically when you access our platform.

How We Use Your Information

kg9 uses the information we collect strictly for legitimate operational and legal purposes. Specifically, your data may be used to:

• Create and manage your kg9 account, including verifying your identity in line with our Know Your Customer (KYC) obligations.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records.
• Deliver customer support services, respond to inquiries, and resolve disputes in a timely and fair manner.
• Detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform.
• Send you relevant promotional communications and bonus offers based on your preferences — you may opt out of marketing emails at any time by contacting our support team.

Data Sharing and Disclosure

kg9 does not sell, rent, or trade your personal data. We may share your information only in the following strictly defined circumstances:

• Trusted service providers: payment processors (including bKash, Nagad, Rocket, and international card networks), identity verification services, and IT infrastructure providers — all bound by strict confidentiality and data processing agreements.
• Legal obligations: where disclosure is required by applicable law, court order, or a legitimate request from a competent authority. We will notify you of such requests to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases, kg9 takes reasonable steps to ensure that any third party receiving your data is bound by appropriate confidentiality and security obligations. We do not authorise third parties to use your data for their own marketing purposes.

Cookies and Tracking Technologies

kg9 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse how you use our services. We use the following types of cookies: essential cookies (required for the platform to function), analytical cookies (to understand usage patterns), and preference cookies (to remember your settings).

You can control or disable cookies through your browser settings. Disabling essential cookies may prevent certain features from working correctly. Please review your browser's help documentation for instructions on managing cookie preferences.

Data Security Measures

kg9 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, secure storage with restricted server access, regular security audits, and strict employee access controls governed by need-to-know principles.

While we take every reasonable precaution to secure your data, no system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, kg9 will notify affected users promptly and take all necessary remedial actions.

Data Retention

kg9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, accounting, and reporting obligations. Account data is generally retained for the duration of your active account relationship with kg9. Financial transaction records are typically retained for a period of at least five years as required under applicable financial regulations. When your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention schedule.

Your Rights and Choices

As a kg9 user, you have the following rights regarding the personal data we hold about you:

• Right of access: you may request a copy of the personal data kg9 holds about you at any time.
• Right to rectification: if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to our legal and regulatory retention obligations, you may request the deletion of your personal data.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent: where we process your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days of receipt.

Third-Party Payment Processors

To facilitate deposits and withdrawals, kg9 integrates with third-party payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction, your payment details are handled directly by these processors under their own privacy and security policies. kg9 does not store your full card numbers or mobile banking PINs on our servers.

We encourage you to review the privacy policies of these payment providers to understand how they handle your financial data. kg9 is not responsible for the privacy practices of third-party payment processors operating under their own independent policies.

Children's Privacy and Age Restriction

kg9 is strictly an adult platform intended for users aged 21 and above only. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered on kg9 or provided us with personal information, please contact us immediately at [email protected]. Upon verification, we will promptly delete the relevant account and all associated personal data.

Changes to This Privacy Policy

kg9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform.

Your continued use of kg9 after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way kg9 handles your personal data, we want to hear from you. Our support team is available to assist you and will treat all privacy-related enquiries with strict confidentiality.

Email us at: [email protected]

Privacy Policy FAQ

Does kg9 sell my personal data to third parties?

No. kg9 never sells your personal data to third-party marketers, advertisers, or data brokers. Your information is shared only with trusted service providers who assist in operating our platform, and strictly under confidentiality agreements.

How does kg9 protect my financial transactions?

All financial transactions on kg9 — including deposits via bKash, Nagad, and Rocket, and withdrawals — are encrypted using 256-bit SSL technology. We also employ anti-fraud monitoring systems to detect and block suspicious activity in real time.

Can I request deletion of my kg9 account data?

Yes. You have the right to request deletion of your personal data held by kg9. Contact our support team at [email protected] with your request. Please note that certain records may be retained for a defined period to comply with legal and regulatory obligations before being securely deleted.

What cookies does kg9 use and can I disable them?

kg9 uses essential cookies required for platform functionality (e.g., keeping you logged in and remembering your preferences) as well as analytical cookies to improve our services. You can disable non-essential cookies through your browser settings, though doing so may affect some features of the platform.